5 Healthcare Chatbot Use Cases in 2023 + Examples

Healthcare Chatbot Development: Tips & Use Cases

healthcare chatbot use case diagram

A set of guidelines and best practices to chatbot development vendors and to organizations by agencies such as the CDC can aid in coordinating efforts and in preparedness for the next pandemic. Some ask general questions about exposure and symptoms (e.g., Case 7), whereas others also check for preexisting conditions to assess high-risk users (e.g., Case 1). Based on the assessed risk, the chatbot makes behavioral recommendations (e.g., self-monitor, quarantine, etc.). In cases of Covid-19 exposure combined with symptoms, recommendations across chatbots vary. Chatbots from healthcare facilities provide links to establish a video call or make an appointment or to initiate a telemedicine session (e.g., Case 4). Other chatbots ask users to call an emergency number or their physician and provide links to official resources (e.g., Case 5).

It can provide immediate attention from a doctor by setting appointments, especially during emergencies. Customized chat technology helps patients avoid unnecessary lab tests or expensive treatments. AI chatbots in the healthcare industry are great at automating everyday responsibilities in the healthcare setting. Now, let’s explore the main applications of artificial intelligence chatbots in healthcare in more detail. In response to the COVID-19 pandemic, the Ministry of Health in Oman sought an efficient way to provide citizens with accessible and valuable information. To meet this urgent need, an Actionbot was deployed to automate information exchange between healthcare institutions and the public during the pandemic.

healthcare chatbot use case diagram

For example, ChatGPT 4 and ChatGPT 3.5 LLMs are deployed on cloud servers that are located in the US. Hence, per the GDPR law, AI chatbots in the healthcare industry that use these LLMs are forbidden from being used in the EU. Integration with a hospital’s internal systems is required to run administrative tasks like appointment scheduling or prescription refill request processing.

Efficient query handling

Chatbots offer round-the-clock support and instant responses to queries, enabling patients to receive necessary guidance without enduring lengthy waiting periods. By providing remote assistance through chat interfaces, healthcare organizations can optimize their resources and prioritize urgent cases effectively. One of the key advantages of using chatbots in healthcare is their ability to automate time-consuming administrative tasks. For instance, they can handle insurance verification and claims processing seamlessly, eliminating the need for hospital staff to manually navigate through complex paperwork.

For example, when a chatbot suggests a suitable recommendation, it makes patients feel genuinely cared for. Our tech team has prepared five app ideas for different types of AI chatbots in healthcare. A thorough research of LLMs is recommended to avoid possible technical issues or lawsuits when implementing a new artificial intelligence chatbot.

Medication management

Through virtual interactions, patients can easily consult with healthcare professionals without leaving their homes. This is particularly beneficial for those residing in remote areas where medical facilities are scarce. By leveraging chatbot technology, individuals can receive prompt medical advice and support regardless of their physical location. Furthermore, chatbots contribute to enhancing patient experience in the healthcare industry by providing round-the-clock support for health systems. Unlike traditional customer service hotlines that operate within limited hours, chatbots are available 24/7.

Moreover, chatbots act as valuable resources for patients who require assistance but may not have immediate access to healthcare professionals. In cases where individuals face geographical barriers or limited availability of doctors, chatbots bridge the gap by offering accessible support and guidance. The implementation of chatbots also benefits healthcare teams by allowing them to focus on more critical tasks rather than spending excessive time managing appointment schedules manually. By automating this administrative aspect, medical professionals can dedicate more attention to patient care and complex cases that require their expertise.

This way, appointment-scheduling chatbots in the healthcare industry streamline communication and scheduling processes. AI chatbots in healthcare are used for various purposes, including symptom assessment, patient triage, health education, medication management, and supporting telehealth services. As they interact with patients, they collect valuable health data, which can be analyzed to identify trends, optimize treatment plans, and even predict health risks.

Based on the understanding of the user input, the bot can recommend appropriate healthcare plans. Using chatbots for healthcare helps patients to contact the doctor for major issues. A healthcare chatbot can serve https://chat.openai.com/ as an all-in-one solution for answering all of a patient’s general questions in a matter of seconds. Powered by an extensive knowledge base, the chatbot provides conversational search for immediate health answers.

This inclusive approach enables patients from diverse linguistic backgrounds to access healthcare information and services without encountering language barriers. The integration of medical chatbot with Electronic Health Records (EHR) ensures personalized responses. Access to patient information enables chatbots to tailor interactions, providing contextually relevant assistance and information. In this comprehensive guide, we will explore the step-by-step process of developing and implementing medical chatbot, shedding light on their crucial role in improving patient engagement and healthcare accessibility.

Chatbots and conversational AI have enormous potential to transform healthcare delivery. As a healthcare leader, you may be wondering about the top use cases for implementing chatbots and how they can benefit your organization specifically. This global experience will impact the healthcare industry’s dependence on chatbots, and might provide broad and new chatbot implementation opportunities in the future. Chatbots can extract patient information by asking simple questions such as their name, address, symptoms, current doctor, and insurance details. The chatbots then, through EDI, store this information in the medical facility database to facilitate patient admission, symptom tracking, doctor-patient communication, and medical record keeping.

This feedback, encompassing insights on doctors, treatments, and overall patient experiences, has the potential to reshape the perception of healthcare institutions, all facilitated through an automated conversation. The chatbot inquires about the symptoms the user is experiencing as well as their lifestyle, offers trustworthy information, and then compiles a report on healthcare chatbot use case diagram the most likely causes based on the information given. It has been lauded as highly accurate, with detailed explanations and recommendations to seek further health advice for cases that need medical treatment. Chatbots in healthcare can also be used to provide consumers with basic diagnostic assistance and as a tool to assess symptoms before an in-person appointment.

These intelligent bots can instantly check doctors’ availability in real-time before confirming appointments. This integration ensures that patients are promptly assigned to an available doctor without any delays or confusion. Gone are the days of endless phone calls and waiting on hold while staff members manually check schedules.

This automation results in better team coordination while decreasing delays due to interdependence among teams. Daunting numbers and razor-thin margins have forced health systems to do more with less. Many are finding that adding an automation component to the innovation strategy can be a game-changer by cost-effectively improving operations throughout the organization to the benefit of both staff and patients.

This was particularly evident during the COVID-19 pandemic when the World Health Organization (WHO) deployed a COVID-19 virtual assistant through WhatsApp. This also reduces missed appointments and medication non-adherence, ultimately improving health outcomes. The healthcare chatbots market, with a valuation of USD 0.2 billion in 2022, is anticipated to witness substantial growth. Projections indicate that the industry will expand from USD 0.24 billion in 2023 to USD 0.99 billion by 2032. This trajectory reflects a robust compound annual growth rate (CAGR) of 19.5% throughout the forecast period from 2023 to 2032 (Source ). Chatbots can recognize warning signs of mental health issues, such as depression and anxiety, through conversational analysis.

In addition, 1 chatbot had its gender randomly assigned for each interaction (Case 22) and 1 gave the user the option to choose (Case 28). If you think of a custom chatbot solution, you need one that is easy to use and understand. This can be anything from nearby facilities or pharmacies for prescription refills to their business hours. If you want your company to benefit financially from AI solutions, knowing the main chatbot use cases in healthcare is the key. Let’s check how an AI-driven chatbot in the healthcare industry works by exploring its architecture in more detail.

We will also explore the key considerations involved in building effective healthcare chatbots. Imagine a healthcare system that is accessible 24/7, provides instant support, and streamlines administrative tasks . These virtual assistants, powered by artificial intelligence (AI) , are poised to revolutionize patient experience and streamline workflows across various healthcare settings. Chatbots can provide medical information to patients and medical professionals alike. A chatbot can be programmed to answer common questions about symptoms and treatments and even conduct preliminary health diagnoses based on user input.

Even with how advanced chatbots have gotten, a real, living, breathing human being is not so easy to replace. Ada is an app-based symptom checker created by medical professionals, featuring a comprehensive medical library on the app. Patients can also quickly refer to their electronic medical records, securely stored in the app. The app also helps assess their general health with its quick health checker and book medical appointments. They can even attend these appointments via video call within two hours of booking. As a Business Analyst with 4+ years of experience at Acropolium, I have served as a vital link between our software development team and clients.

The bottom line

As patients continuously receive quick and convenient access to medical services, their trust in the chatbot technology will naturally grow. Integrate REVE Chatbot into your healthcare business to improve patient interactions and streamline operations. As healthcare continues to rapidly evolve, health systems must constantly look for innovative ways to provide better access to the right care at the right time. Applying digital technologies, such as rapidly deployable chat solutions, is one option health systems can use in order to provide access to care at a pace that commiserates with patient expectations.

They can be powered by AI (artificial intelligence) and NLP (natural language processing). Acropolium has delivered a range of bespoke solutions and provided consulting services for the medical industry. The insights we’ll share in this post come directly from our experience in healthcare software development and reflect our knowledge of the algorithms commonly used in chatbots.

By clearly outlining the chatbot’s capabilities and limitations, healthcare institutions build trust with patients. Chatbots can also provide reliable and up-to-date information sourced from credible medical databases, further enhancing patient trust in the information they receive. These healthcare chatbot use cases show that artificial intelligence can smoothly integrate with existing procedures and ease common stressors experienced by the healthcare industry. Healthcare chatbots can also be used to collect and maintain patient data, like symptoms, lifestyle habits, and medical history after discharge from a medical facility. Helping users more accurately self-diagnose not only helps with decreasing professional workloads but also discourages the spread of misinformation. People are less likely to rely on unreliable sources if they have access to accurate healthcare advice from a healthcare chatbot.

Gen AI use cases by type and industry – Deloitte

Gen AI use cases by type and industry.

Posted: Tue, 12 Sep 2023 15:45:17 GMT [source]

Furthermore, accessibility via both smartphones and personal computers makes such chatbots widely available. The final use case, proactive monitoring (3 cases), involves proactively monitoring at-risk populations, such as the elderly,28–31 by checking whether users are experiencing symptoms or have been exposed to the virus. Unlike disease surveillance chatbots where the user initiates the interaction, these chatbots initiate contact with the users and ask questions about symptoms. Our data collection was supplemented by accessing these chatbots to gather more information about their design and use.

Since a chatbot is available at all hours, users are able to access medical services or information when it’s most convenient for them, reducing the burden on staff. We are dedicated to providing cutting-edge healthcare software solutions that improve patient outcomes and streamline healthcare processes. Chat PG The process of filing insurance inquiries and claims is standardized and takes a lot of time to complete. The solution provides information about insurance coverage, benefits, and claims information, allowing users to track and handle their health insurance-related needs conveniently.

healthcare chatbot use case diagram

Regularly update security protocols to align with evolving regulations and standards. Conduct regular audits to identify and patch vulnerabilities, ensuring the chatbot’s adherence to legal requirements. Proactively monitor regulation changes and update the chatbot accordingly to avoid legal challenges for clients. The integration of chatbots stands out as a revolutionary force, reshaping the dynamics of patient engagement and information dissemination. Here, we explore the distinctive advantages that medical chatbots offer, underscoring their pivotal role in the healthcare landscape.

A chatbot could now fill this role by offering online scheduling to any patient through its website or app. Chatbots can help doctors communicate with patients more conveniently than ever before. They can also aid in customer or patient education and provide data about treatments, medications, and other aspects of healthcare. A crucial stage in the creation of medical chatbot is guaranteeing adherence to healthcare laws.

This immediate interaction is crucial, especially for answering general health queries or providing information about hospital services. A notable example is an AI chatbot, which offers reliable answers to common health questions, helping patients to make informed decisions about their health and treatment options. Chatbots enable healthcare providers to collect this information seamlessly by asking relevant questions and recording patients’ responses.

We used qualitative methods to allow our use cases and use-case categories to emerge from our data. Specifically, both authors engaged in open coding (see Miles and Huberman18) where we identified the public health response activities that the chatbots supported. Finally, we independently categorized the chatbots based on their use case(s) and design features. We were unable to assess some chatbots on some attributes because of variations in available information. Further, as a chatbot could belong to multiple categories (e.g., delivered multiple use cases), our numbers do not always add up to 61. Additional use cases, more sophisticated chatbot designs, and opportunities for synergies in chatbot development should be explored.

By leveraging the expertise of medical professionals and incorporating their knowledge into an automated system, chatbots ensure that users receive reliable advice even in the absence of human experts. These virtual assistants are trained using vast amounts of data from medical professionals, enabling them to provide accurate information and guidance to patients. In addition to answering general health-related questions, chatbots also assist users with issues related to insurance coverage and making appointments. Patients can inquire about their insurance policies, coverage details, and any other concerns they may have regarding their healthcare plans.

In order to enable a seamless interchange of information about medical questions or symptoms, interactions should be natural and easy to use. Let’s take a moment to look at the areas of healthcare where custom medical chatbots have proved their worth. You can foun additiona information about ai customer service and artificial intelligence and NLP. By adding a healthcare chatbot to your customer support, you can combat the challenges effectively and give the scalability to handle conversations in real-time.

It’s also recommended to explore additional tools like Chatfuel and ManyChat, which offer user-friendly interfaces for building chatbot experiences, especially for those with limited coding experience. Conducting thorough research and evaluating platforms based on your specific requirements is crucial for choosing the most suitable option for your healthcare chatbot development project. By offering constant availability, personalized engagement, and efficient information access, chatbots contribute significantly to a more positive and trust-based healthcare experience for patients. Talking about healthcare, around 52% of patients in the US acquire their health data through healthcare chatbots, and this technology already helps save as much as $3.6 billion in expenses (Source ). Ensuring the privacy and security of patient data with healthcare chatbots involves strict adherence to regulations like HIPAA.

  • Cem’s work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.
  • First, we reviewed the title and abstract of articles matching our search terms to identify papers that met the minimum inclusion criteria.
  • Privacy concerns and regulations may have precluded this since following up requires that chatbots capture identifying information.
  • The integration of predictive analytics can enhance bots’ capabilities to anticipate potential health issues based on historical data and patterns.

They ask patients about their symptoms, analyze responses using AI algorithms, and suggest whether immediate medical attention is required or if home care is sufficient. Chatbots can quickly and efficiently handle a high volume of patient queries, addressing routine questions and concerns and freeing up healthcare professionals to focus on complex cases and direct patient interaction. This improves response times and reduces wait times, leading to a more positive patient experience.

The use of AI technology showcased the adaptability and effectiveness of chatbots in disseminating crucial information during global health crises. Chatbots can also provide healthcare advice about common ailments or share resources such as educational materials and further information about other healthcare services. Healthcare chatbots can help healthcare providers respond quickly to customer inquiries, improving customer service and patient satisfaction.

healthcare chatbot use case diagram

A healthcare chatbot can also help patients with health insurance claims and billing—something that can often be a source of frustration and confusion for healthcare consumers. And unlike a human, a chatbot can process vast amounts of data in a short period of time in order to provide the best outcomes for the patient. Some patients may also find healthcare professionals to be intimidating to talk to or have difficulty coming into the clinic in person. For these patients, chatbots can provide a non-threatening and convenient way to access a healthcare service. But healthcare chatbots have been on the scene for a long time, and the healthcare industry is projected to see a significant increase in market share within the artificial intelligence sector in the next decade.

Now that you have a solid understanding of healthcare chatbots and their crucial aspects, it’s time to explore their potential! If navigating the intricacies of chatbot development for healthcare seems daunting, consider collaborating with experienced software engineering teams. On a macro level, healthcare chatbots can also monitor healthcare trends and identify rising issues in a population, giving updates based on a user’s GPS location. This is especially useful in areas such as epidemiology or public health, where medical personnel need to act quickly in order to contain the spread of infectious diseases or outbreaks. Chatbots in healthcare can also be used to provide basic mental health assistance and support. This can include providing users with educational resources, helping to answer common mental health questions, or even just offering a listening ear through difficult times.